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<img alt="" class="inlineimg" src="http://www.kickrunners.com/forum/images/smilies/roll_eyes.gif" style="border:0px solid;" title="roll_eyes"><img alt="" class="inlineimg" src="http://www.kickrunners.com/forum/images/smilies/roll_eyes.gif" style="border:0px solid;" title="roll_eyes"><img alt="" class="inlineimg" src="http://www.kickrunners.com/forum/images/smilies/roll_eyes.gif" style="border:0px solid;" title="roll_eyes"><br><br>
My recent e-mail string for them. Note the <b><span style="color:#FF0000;">red bolded</span></b> items. Can't they read? Freakin' dysfunctional organization.<br><br><b>Sent 8/8/08</b><br><br><span style="font-family:Arial;"><span style="font-size:small;"><span style="font-family:Arial;">I <span style="color:#FF0000;"><b>purchased an annual membership on June 19</b></span> and still have not received any membership materials. <span style="color:#FF0000;"><span style="color:#000000;">My</span></span> <b><span style="color:#FF0000;">membership is active on-line</span></b>. Has the packet been sent out? <span style="color:#FF0000;"><span style="color:#000000;">My</span> <b>membership number is XXXXXX</b></span></span></span></span><br><br><br><b><span style="color:#000000;">Received 8/18/08 11:52 AM</span></b><br><br><span style="font-family:Arial;"><span style="font-size:small;"><span style="color:#000000;">Membership number is XXXXXX<br></span></span></span> <span style="font-family:Arial;"><span style="font-size:small;"><span style="color:#000000;">The username is: XXXXXX<br></span></span></span> <span style="font-family:Arial;"><span style="font-size:small;"><span style="color:#000000;">The password is: XXXXXX<br></span></span></span> <span style="font-family:Arial;"><span style="font-size:small;"><span style="color:#000000;">Once in the database system you can print a temp card online.<br><br></span></span></span> <span style="font-family:Arial;"><span style="font-size:small;"><b><span style="color:#000080;"><span style="color:#000080;"><span style="color:#000000;">My Response 8/18/08 12:57 PM</span></span></span></b><i><span style="color:#000080;"><span style="color:#000080;"><br><br></span></span></i></span></span><span style="font-family:Arial;"><span style="font-size:small;"><span style="color:#000080;"><span style="color:#000080;"><span style="font-family:Arial;"><span style="color:#000000;">I</span> <b><span style="color:#FF0000;">can access the on-line materials</span></b><span style="color:#000000;">. I just want to know</span> <b><span style="color:#FF0000;">when I can expect the hard copies</span></b>.</span></span></span></span></span><br><br><span style="font-family:Arial;"><b><span style="color:#000000;">Their response 8/18/08 3:38 PM<br><br></span></b><span style="font-size:small;"><span style="color:#000000;"><span style="color:#0000FF;"><span style="font-family:Garamond;">It normally takes <b><span style="color:#FF0000;">3-6 wks</span></b> for the membership packet to reach you in the mail. Thank you</span></span></span></span><br><br></span> <span style="font-family:Arial;"><span style="font-size:small;"><span style="color:#000000;"><span style="color:#000000;"><span style="font-family:Garamond;"><span style="font-family:Arial;"><b>ETA My Response</b><br><br></span></span></span></span></span></span><span style="font-family:Arial;"><span style="font-size:small;"><span style="color:#000080;"><span style="color:#000080;"><span style="font-family:Arial;">Thank you. It’s been <span style="color:#FF0000;"><b>8 weeks</b></span> since the purchase. Have they actually been sent?</span></span></span></span></span>
 

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They are pretty dysfunctional. When I first joined, I thought "well, they're probably pretty distracted with the Worlds race next weekend." Then I learned that there is almost <i>always</i> some kind of "Worlds" race going on somewhere.<br><br>
Wait until you try to figure out your ranking.
 

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Geez. I joined for the first time this year and got my hardcopies in less than two weeks. Hope you get your stuff soon.
 

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I joined on June 30, and I recently received my materials. I emailed usat, and was told there was a delay in the processing, so you should have it soon.
 

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Yeah, I think they must have goofed here. I got my materials in about a week or so. That was back in mid-June. I've never had an issue. I did DDs memberships, and their stuff came quickly as well. That was in April. They will probably figure it out and send your stuff. I think now that you can print a temporary card, they aren't being as fast about the hard copies, but I think they just lost yours or something.
 

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That sucks Hobey! I joined a week after you and received everything before Satsop. Sounds like someon screwed up and is not taking responsibility.
 

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Here is a stupid one for ya.......I got my new card earlier this year and forgot to replace it in my wallet.......show up to Danskin with my old expired card (new one is in a folder at home) and I had to pay $10 that day for a temp....I was so PISSED (at myself) <img alt="" class="inlineimg" src="http://www.kickrunners.com/forum/images/smilies/mad.gif" style="border:0px solid;" title="Mad">
 

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Discussion Starter #9
I figure I'll give them another week and e-mail again. *sigh*
 
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